Creekvine Designs 3' x 8' Vinyl Monterrey Pergola
Creekvine Designs SKU: HBWVMP3x8CVD
Creekvine Designs 3' x 8' Vinyl Monterrey Pergola
Creekvine Designs SKU: HBWVMP3x8CVD
For any questions regarding our White Glove Delivery Service, please contact us.
Estimated delivery date will always be shown the product page, so be sure to check before purchasing. Typical times as follows:
The estimated delivery times above can vary for made-to-order products, or when availability is limited.
Most items are shipped via a 3rd party “freight” carrier, because they are too heavy or require special handling that standard delivery carriers are unable to manage.
For freight delivery, the typical process is as follows:
NOTE: For Standard Shipping, your order will be delivered to the curb side only. For heavier items, we strongly advise that you have someone with you to receive your order, or that you opt for the White Glove Delivery Service (below).
When your order arrives, please ensure that you inspect the shipment. Count the number of boxes and items you receive and make sure this matches the delivery receipt BEFORE signing for the delivery.
Inspect the exterior of the box(es) in your shipment when the driver drops your pallet off at your curb.
In either event, contact us within 24 hours at email@example.com to report the damage to your shipment.
Once you have accepted delivery, unpack your boxes and inspect the items in your shipment. It is your responsibility to unpack and inspect your shipment. If you discover damage to your items after inspection, you must notify us of the damage within 5 business days of delivery.
We reserve the right to reject any claim for missing items if the claim is not reported to us within 5 business days of delivery.
We are not responsible for stolen packages. If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the postal carrier.
Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. For LTL shipments for larger items such BBQ Grill Islands or Pergolas, you will also receive a call from one of our professional carriers to confirm a suitable time for delivery.
If your shipping address is a ‘beyond point’, then a shipping surcharge may apply. Beyond point surcharge is calculated by the shipping companies. Beyond points are usually defined by difficult access points, narrow roads, gated communities, islands, rural areas or mountains. There is no way for us to ascertain a ‘beyond point’ until we get shipping quotes from our shipper. We will contact you if your shipping address comes up as a ‘beyond point’.
Patio Pelican nor the transporter can be held responsible if the delivery cannot take place as a result of the incorrect address or other delivery information provided by the customer.
Patio Pelican is not responsible for delays due to strikes, legal lockouts, or other discomforts caused by its suppliers. In the case of these inconveniences and other events of force majeure, the delivery period shall be extended in accordance with the duration of the disturbance.
To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
We recommend that you check the dimensions of access points to your home before ordering large items of furniture. You are responsible for determining that merchandise will fit through doorways, staircases, corridors and lifts. Dimensions for our products are listed with most descriptions on the product page.
Changed your mind? We can help! If an item isn’t right for you, return it in its original condition and packaging for a refund by contacting firstname.lastname@example.org within 30 days of receiving the delivery. Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials.
The 30 day return period will commence from the date you receive the goods and applies to any reason, even change of mind.
We’ll arrange the return delivery to our warehouses, however, you are responsible for all shipping costs for any returns. Additionally, you are responsible for the payment processing fees associated with your transaction.
You will be provided with the shipping labels with the return address, which you will need to place over the original shipping labels and let us know the most convenient day for you (Monday - Friday) to get the items picked up.
You will receive a refund within 10 business days after the items are received and inspected by our team. The refund will have the following costs deducted:
WHAT YOU NEED TO KNOW BEFORE YOU START A RETURN
REFUND AND RETURN FEES
The following applies to change of mind returns:
A 20% restocking fee will be deducted from the refund amount and in case you originally received free delivery, the re-shipping fee will be based on your location and the size of the items you are returning.
If you originally paid for the delivery, this shipping fee will not be refunded and the re-shipping fee will be based on your location and the size of the items you are returning.
Storage, delivery upgrade and re-delivery fees will not be refunded.
If you have received a product that is damaged, faulty or incorrect and you wish to return it, you will not be charged a re-shipping fee.
If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to email@example.com with the following information:
You will receive a return email from us either approving the return or requesting more information.
All returned goods must be wrapped in original packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.
For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Items without the original packaging will not be accepted.
WHAT CAN NOT BE RETURNED UNDER THE 30 DAY CHANGE OF MIND RETURNS POLICY
FAULTY, DAMAGED OR DEFECTIVE PRODUCTS
It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects. You MUST notify us via email of damage or defects within 5 business days of accepting delivery. There are NO EXCEPTIONS.
There is no cost to you for returning a damaged or defective item.
If you discover damage or defects within 5 business days of delivery:
Our team will review the information provided and contact you via email with the next steps. We will offer free replacement parts, a discount to keep the item as is, or allow a return/replacement.
Your items cannot be used in any way to be eligible for replacement parts, a discount, or a return/full replacement.
If you choose to keep the item for a discount or to accept replacement parts, you have 3 business days to accept or reject the offer. You still cannot use your items during this time.
If you don't notify us of damage or defects via email within 5 business days:
Claims for defective products outside the 5 day reporting period will be assessed under warranty. If the defects are covered by the manufacturer's warranty, you will need to file a claim with the manufacturer. We are happy to help guide you through the process of filing a warranty claim.
CANCELLING OR CHANGING ORDERS
If you wish to cancel your order, please reach out to our support team at 737 259 5111 or email firstname.lastname@example.org ASAP to let us know. If your order has not shipped yet, we can cancel the order free of charge and issue you a full refund.
Please note that if we have paid for shipping for your order before you ask us to cancel the order, we will NOT be able to cancel the order. In this situation, you must proceed under our Return Policy procedure.
EXCHANGESIf you wish to return an item and exchange it for something else (for example a different colour), please contact us at email@example.com, and we’ll do our best to help.
I am delighted with the customer service I received from Patio Pelican. I always got a quick response to my questions and am so happy with the final choice I made with the Elementi Sonoma Fire Pit Dining Table.Austin, TX
Patio Pelican were incredibly helpful to my wife and I throughout our backyard renovation project. We bought a patio heater and umbrella from these guys which were both perfect. The team were on hand from start to finish and ensured everything arrived on time.Los Angeles, CA
I am so happy I reached out to Patio Pelican. They helped me pick out the perfect pergola for my outdoor living space. I appreciated the delivery communication and the aftercare I got from them.Mount Sinai, NY