Yes, tracking details are provided for all orders, whether delivered by freight or regular shipping.

We ship from various warehouses located across the 48 contiguous Unted States. We don't ship from overseas.

Delivery Times:

Most items take 3-5 business days to arrive with you after they have left our warehouse. This is not guaranteed- but is an estimate based on our experience.

If your item is too big and/or too heavy to fit in a normal postal carrier vehicle, your product will be shipped via a freight carrier.

Delivery Appointment:

Once your order leaves the warehouse, please look out for an e-mail with all relevant tracking information.

The freight carrier will contact you via the phone number you provided at the time of your purchase to schedule a desired delivery appointment. NOTE: they will not deliver your item until an appointment has been scheduled with you first.

When The Item Arrives

You must be physically present to accept delivery. The freight carrier will either call to schedule a delivery appointment or notify you before delivery.

Freight shipments are unloaded in front of your property. The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. We advise having other people there to help you move the shipment if you are unable to move the items yourself.

We use the most suitable shipping carrier for the item, weight and location of the shipment.

We typically use USPS, UPS, or FedEx for smaller items, and SAIA for LTL Freight.

Regular Shipping (FedEx, UPS etc)

These orders will be delivered to your door, unless you have requested otherwise directly with the shipping company.

Freight (LTL SAIA Freight etc)

The carrier will unload them in front of your property. Please note that our carriers are not able to enter your property with this type of delivery.  This means delivery drivers will deliver the item at the end of your driveway, and at their own discretion MAY help move the item up your driveway or into the garage, but are not required to do so.  It is advised to have extra help on your delivery day if you cannot accept the item on your own.

If an item isn’t right for you, you can begin the returns process by contacting returns@patiopelican.com within 30 days of receiving the delivery.

Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials.

For more detailed information please visit our Returns and Refunds Policy page.

Absolutely, yes. Just give us a call and we will handle everything over the phone. Our phone number is 737 259 5111.

Cancellations

If you wish to cancel your order, please reach out to our support team at 737 259 5111 or email returns@patiopelican.com ASAP  to let us know.  If your order has not shipped yet, we can cancel the order free of charge and issue you a full refund.

Please note that if we have paid for shipping for your order before you ask us to cancel the order, we will NOT be able to cancel the order.  In this situation, you must proceed under our Return Policy procedure.

There are 2 main reasons for a card being declined:

1. Sometimes the bank will blocks your purchase automatically because the purchase amount is outside of your normal spending habits. Please call your bank and tell them that you legitimately wanted to buy something.

2. Your billing ZIP code is incorrect. In this case, try again and enter the correct information.

Currently, items sold by us are subject to sales tax when they are shipped to Texas and Wyoming. This is subject to change at any time.

You can enter your promo/discount code at the checkout.

The "https" and padlock icon at the start of our Website Address mean shopping on our website is secure. All communications between your browser and our website are encrypted. Every transaction is secure, and we will NEVER  store your card details. 

Customer support - Unlike retail giants, shopping with Patio Pelican means you'll get all the direct support you need throughout the buying process, and the follow up support once your product arrives. Our business philosophy is to offer customer service that is second to none!

Here's a few other great reasons to shop with us:

- Free shipping (orders over $50) from multiple US Locations

- Authorized Dealer

- Hassle Free Returns

- Secure Payments

- Full Manufacturer Warranties

Your information is secured at all times by our service provider – Shopify. 

We only collect data such as name, address and email in order to fulfill your purchase. No other data is stored in our systems.

To learn more, please look to our Privacy Policy.

We are an online only retailer. Most of our items are found online only as their large size makes them impractical to carry fully assembled in store.

If you have any questions on any of the products we carry, please reach out to our team here.