Shipping policy

Shipping Policy

We ship to addresses within the contiguous United States. Shipping to Alaska and Hawaii may be available on request.

Shipping costs and delivery services vary depending on the product, size, and delivery requirements. All available delivery options and any applicable charges are shown at checkout.

Delivery Methods

Smaller items are typically shipped via parcel carriers such as UPS or FedEx.

Larger items are delivered via freight carriers and may require a scheduled delivery appointment.

Standard Delivery

Standard delivery is curbside delivery. This means your order will be delivered to the nearest accessible location at your address, such as a driveway, curb, or loading area. You are responsible for moving items beyond this point unless additional services are selected.

Optional Services

For selected products, additional delivery services may be available at checkout, including:

- Inside delivery to your location of choice  
- Package removal  
- Professional assembly  

Availability and pricing for these services varies by product.

For more information on how Inside Delivery, Package Removal, and Assembly services work, please visit our Inside Delivery & Assembly Services page.

Delivery Timeframes

Estimated delivery timing is shown on each product page.

Processing typically takes up to 3 business days. Delivery times vary depending on product availability, location, and shipping method.

Some products may be made-to-order or special order and may have extended lead times.

Delivery Requirements

Customers are responsible for ensuring that items can be safely delivered to the address provided, including suitable access, space and any required assistance.

Please advise us before delivery of any access requirements that may affect the delivery, including stairs, lifts/elevators, restricted entrances, long carries or other access limitations.

Any additional carrier charges resulting from access requirements not disclosed in advance may be charged to the customer.

For scheduled deliveries, customers are responsible for being available during the agreed delivery window. Any charges resulting from a missed delivery appointment, including redelivery or storage fees, may be charged to the customer.

Where an order cannot be delivered and is held by the carrier or delivery partner, any storage charges incurred may also be passed on to the customer.

Delays

While we aim to meet all estimated delivery times, delays can occur due to factors outside of our control, including carrier scheduling, weather, or supplier delays.

We are not responsible for delays caused by incorrect delivery information or missed delivery appointments.

If you have any questions prior to ordering, please contact our team and we’ll be happy to assist.