Trusted by Trade - Pricing & Project Support Available (Learn more)
Trusted by Trade - Pricing & Project Support Available (Learn more)
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If you have any questions about your order or need assistance, our team is here to help.
Customer Service Hours (Central Standard Time):
Monday to Friday, 9:00am – 5:00pm
Phone: 737 259 5111
Email: hello@patiopelican.com
We aim to respond to all enquiries within 24 hours during business hours.
Patio Pelican
9901 Brodie Lane, Ste 160
Austin, Texas 78748
United States
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We offer three levels of delivery service, outlined in the table below:
Standard Delivery – Scheduled curbside or driveway delivery. This option is typically offered for items that are small and/or light enough to be carried indoors by one or two people upon arrival.
Inside Delivery – Scheduled delivery to your location of choice, including unboxing and packaging removal. Ideal for heavier or bulkier items that are difficult to move on your own.
Inside Delivery + Assembly – Scheduled delivery to your location of choice, with unboxing, packaging removal, and full assembly. Perfect for larger or more complex products, saving you time and effort during setup.
Some items include Inside Delivery or Inside Delivery + Assembly for free. For others, these services can be added as optional upgrades at checkout. Standard Delivery is always free. Each product page and checkout page clearly indicates which delivery services are included or available as upgrades.
| Services Included | Standard Delivery (Always free) |
Inside Delivery (Free for selected products, upgrade for others) |
Inside Delivery with Assembly (Free for selected products, upgrade for others) |
|---|---|---|---|
| Delivered to curb/driveway | ✓ | ||
| By appointment delivery | ✓ | ✓ | ✓ |
| Delivered to desired location at property | ✓ | ✓ | |
| Unboxed and packaging removed | ✓ | ✓ | |
| Assembly/Setup | ✓ |
