Our Assembly Team
We've teamed up with Assembly Help to offer you reliable assembly and installation services.
THIS IS NOT an "Uber for Assembly" platform. We have direct connections with 500+ US wide assembly professionals who we trust and rely upon.
Our dedicated team will expertly assemble your new umbrella, pergola and virtually anything else that arrives in a box.
Let the professionals handle the hard work so you can get back to what's important!
- Choose your product (Patio Pelican website).
- Click THIS LINK to get an instant assembly quote and availability (Assembly Help website).
- Order assembly service for your preferred date (our assembly team will monitor the tracking details for your product's arrival).
- Product/ assembly team arrive, product is assembled.
- You confirm you are happy with the work, before paying Assembly Help directly via simple online invoice, shared by their team.
i) You can book the assembly service either before or after you purchase the product from us.
ii) You will NOT BE CHARGED until the service is completed and you are satisfied.
Assembly Help is a team of professional and reputable assemblers, who do this work full time (not as a side gig).
They have a long-standing relationship with these professionals (which in many cases span almost two decades) and their commitment aligns with our high service standards.
This network of service providers is not only skilled but also known for their unwavering commitment to customer satisfaction, especially when facing challenges.
In short, you are in good hands!
Given the nature of assembling prefabricated DIY products, there isn't a formal licensing or certification process for assemblers.
However, the service providers follow precise step-by-step instructions provided by manufacturers, ensuring product assembly according to industry standards.
Yes. The network of service providers (Installers) at Assembly Help is comprehensively insured through a general liability policy.
This extends to each individual service provider, even if they hold their own insurance policy.
Assembly Help prioritises transparency by offering you the opportunity to review and confirm the service quality before processing charges.
These unfiltered reviews are shared with the manufacturer and retailer partners (such as here at Patio Pelican) on a monthly basis.
We confirm Assembly Help has maintained a consistent 5 out of 5 Star Rating this entire Outdoor Shade Season.
Yes. With help from our partner Assembly Help, we're delighted to offer maintenance plans aligned with manufacturer guidelines and your specific preferences for the products you've purchased.
Your investment's longevity and optimal performance are our priorities.